Shipping Information

Free Shipping Across the EU

We offer tracked international shipping from our fulfillment centers, delivering to most countries worldwide. Shipping times may vary based on destination, courier capacity, and local customs procedures.

Delivery Estimates

United States
Standard Shipping: 4–10 business days

United Kingdom
Standard Shipping: 3–7 business days

European Union
Standard Shipping: 3–7 business days

Rest of Europe
Standard Shipping: 4–10 business days

Canada
Standard Shipping: 4–10 business days

Australia & New Zealand
Standard Shipping: 5–12 business days

Rest of the World
Standard Shipping: 5–12 business days

Delivery times refer to transit only and do not include order processing.

Order Processing

  • Processing time: 1–3 business days before shipment.

  • All orders ship with tracking, sent to your email (and SMS if provided) once dispatched.

  • Tracking updates may take up to 1–3 business days to appear.

Important Notes

  • Please double-check your shipping address before completing your order. Address changes or cancellations cannot be guaranteed once the order is placed.

  • Shipping rates and free-shipping thresholds are calculated automatically at checkout.

  • Currency fluctuations may affect shipping rates slightly.

  • We ship worldwide except where restricted by law. If you’re unsure whether we ship to your region, proceed to checkout for verification.

LOST OR STOLEN PACKAGES

We are not responsible for packages lost or stolen due to an incorrect or incomplete shipping address.
Please ensure all address details are accurate at the time of purchase.

If your tracking shows “delivered” but you cannot locate your package, we recommend checking:

  • Neighboring units

  • Building concierge / reception

  • Family members

  • Local postal office

If you still cannot locate it, contact us — we’re here to help guide you.

ORDER TRACKING

You will receive a tracking link via email (and SMS, if applicable) once your order has been shipped.
If you haven’t received a tracking number within 48 hours, please reach out to us at support@senzatempu.com.

CUSTOMS FEES

Import duties, taxes, and customs handling fees may apply depending on your country’s regulations.
These charges are not included in our product prices or shipping fees and are the responsibility of the recipient.

For accurate information, please consult your local customs office.