Return & Refund Policy

At Tempv™, your satisfaction is our priority. Whether you need to return a product, exchange it, or request your one-time lifetime lost replacement, we’re here to make the process smooth and stress-free.

30-Day Returns

You have 30 days from the day you receive your order to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn / unused

  • With all tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, email our support team at support@senzatempu.com.
Items sent back without first requesting a return will not be accepted.

If your return is approved, we’ll provide your return shipping label and detailed instructions.

You can always reach our team for any questions at support@senzatempu.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong product

We will evaluate the situation and make it right as quickly as possible.

One-Time Lifetime Lost Replacement

We understand that life happens — sunglasses get lost.
That’s why every pair of Senzatempu sunglasses includes a one-time lifetime lost replacement, free of charge.

How it works:

  1. You lose your sunglasses — anytime, whether it’s in 3 months or 10 years.

  2. Email us at support@senzatempu.com with your original order details.

  3. After verification, we’ll ship you a brand-new replacement pair for free.

This benefit can be used once per original purchase.

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Worn intimate clothing

  • Custom or personalized products

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale items (final sale)

If you’re unsure whether your item qualifies, feel free to reach out — we’re happy to help.

Exchanges

Want a different style or color?
The fastest way is to:

  1. Start a standard return.

  2. Once your return is accepted, place a new order for the item you prefer.

EU 30-Day Cooling-Off Period

For orders delivered within the European Union, you are entitled to a 30-day cooling-off period, during which you may cancel or return your order for any reason.

The item must be returned in its original condition: unworn, unused, with tags and original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.

  • Your bank or card provider may require additional time to finalize the posting.

If more than 15 business days have passed since your refund was approved, please contact us at support@senzatempu.com.